Mechanical Service Contractors of America


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Develop Your Service Supervisors with MSCA Training

Growing and Developing Service Supervisors, one of MSCA's most popular classes, is now open for registration. Offered only once a year, this two-day course will be taught by acclaimed MSCA instructor Kevin Dougherty from April 23-25, 2015, at MILWAUKEE TOOL headquarters in Brookfield, WI (a part of the Milwaukee metro area).

Specifically developed for your field service supervisors, this training will help them understand how to coach, mentor, manage and motivate the service technicians who work for you. Each attendee will receive a useful, comprehensive manual containing more than 100 forms and worksheets covering all aspects of a supervisor's responsibilities such as safety, operations, training, tools, and vehicles.

As an added bonus, attendees will attend the Milwaukee Brewers/St. Louis Cardinals baseball game at Miller Park on Friday, April 24, 2015. The cost of the event and transportation to and from the stadium are included in the registration fee courtesy of MILWAUKEE TOOL. Attendees will also receive a tour of the MILWAUKEE TOOL headquarters during the program.

To learn more or register for this program, visit Contact Sobeida Orantes at with registration questions.


Sales Basecamp Is Now Open for Registration

MSCA's first Sales Basecamp was so successful that we are offering a second program May 4-5, 2015. An MSCA Sales Institute program, Sales Basecamp is where it begins for the entry-level service sales employee. This two-day program will prepare the recent hire with relevant skills needed for time management and to confidently sell HVACR services.

Course topics include:

  • Building trust with potential customers and dimensions for building relationships
  • Successfully maneuvering through the prospecting process and accurately profiling customers
  • Avoiding traps in proposal development, and effectively linking features with needs

To learn more about the program and register, visit This is the last offering of Sales Basecamp in 2015 and class size is limited, so register early.


Save the Date for MSCA 2015

It's that time of year again - we have our sights set on MSCA 2015. Planning is underway for another exciting event that's sure to leave you empowered and energized, so save the date!

This year's conference will be held October 18-21 2015, at The Broadmoor in Colorado Springs, CO. Registration will open in early May. Stay tuned!


New Article Posted on HVACR/Plumbing Technician Recruiting

By now, we have all heard the statistics on the state of the industry concerning the labor force. To help address this matter, MSCA has a new Web page dedicated to technician training and recruiting with resources and tools to help you maneuver these changes.

To access this content, visit or click on Technician Training and Recruiting located on the tan sidebar of the page. A new article titled It's Up to Us - The Role of Contractors in Recruiting HVACR/Plumbing Technicians has just been published. Details on upcoming training opportunities have also been posted to this page.

New resources will be featured on the website as they become available, so check back often.


Join the New 2015 Webinar Series to Learn Team-Building through Leadership

From the MSCA conference speaker who taught you how to navigate through “human weirdness” and how to move from stuck to high-performance, Steve Thomas, MSCA’s highest ranked conference speaker to-date, will present our newest webinar series, The Team Thing.

Almost every leader wants to build a “team” within his or her organization. The challenge is, what does “team” mean? What is it that leaders are talking about when they want to build a sense of team?

Everyone seems to have his or her own definition, but Steve Thomas will teach you what it truly is (and isn’t), and how to embody it as a team player and a leader.

Tentative dates are:

  • February 11
  • April 1
  • June 3
  • September 2
  • November 4
  • December 6

Sign-up today for the six-part The Team Thing Webinar Series at Registration is now open for the first webinar on February 11.


Improve Company Productivity with the Dispatcher Training Program

Dispatcher Professional Development Program
Cleveland, OH
March 26-27, 2015

Take your company to new heights in the New Year, starting with your dispatcher.

As the center for service scheduling, resource allocation, priority-setting, and customer satisfaction, the dispatcher is critical to the successful operation of any HVACR service business. This two-day course will enhance dispatchers' skills through group exercises, self-assessment tools, and discussion groups. Popular MSCA presenter Nancy Bandy of TRAINSITIONS will lead the program.

To register for the Dispatcher Training or learn more about the seminar, visit This program sells out quickly, so sign-up early.


Registration Is Now Open for the Sales Leadership Symposium

Debuted as the One-Day Bonus Program at the MSCA 2014 educational conference, the Sales Leadership Symposium is back! The symposium is a part of the newly launched MSCA Sales Institute, and is only for service sales leaders responsible for recruiting, hiring, onboarding, training, and/or coaching sales personnel.

Due to popular demand, the Sales Leadership Symposium will be offered February 23-24, 2015, in Philadelphia, PA as a two-day course. Attendees will be taught by in-the-field industry experts on how to drive revenue growth and enhance profitability through a more structured sales approach as well as enhance sales team productivity and ensure employee retention.

Visit the Sales Leadership Symposium Web page to register. Class size is limited, and this will be the only one offered in 2015, so sign-up early.

Please note: This course must be attended by the sales leader before members of his/her sales team can participate in the Sales Masters program.

Download the MSCA Sales Institute brochure to learn more about all available MSCA Sales Institute programs.


MSCA and Convoy of Hope in California

Convoy of Hope

MSCA 2014 conference attendees delivered 75,000 lbs. of supplies and food to Share Our Selves and packaged almost 18,000 lbs. of beans for Convoy of Hope's Children's Feeding Initiative in Huntington Beach, CA.

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